Customer Health Score
Blend usage and satisfaction signals into one at-a-glance score.
RATE EACH SIGNAL 0–100
CUSTOMER HEALTH
68
/ 100
At risk
Weighted blend of usage & engagement (30% each) plus support and satisfaction (20% each).
What is Customer Health Score?
A customer health score rolls several signals into one number that tells you, at a glance, whether an account is thriving or at risk. It helps customer success and product teams reach out before churn happens.
Score = usage×0.3 + engagement×0.3 + support×0.2 + satisfaction×0.2
How to read your result
- Usage and engagement are weighted most heavily (30% each) — active customers are healthy customers.
- Support sentiment and satisfaction round it out (20% each).
- 75+ is healthy, 50–74 is at risk, and below 50 is critical.
- Tune the weights to match whatever actually predicts retention in your product.
Frequently asked questions
What is a customer health score?
It's a composite 0–100 metric that blends usage, engagement, and satisfaction signals into a single indicator of how likely a customer is to renew or churn.
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