CSAT Calculator
Calculate your Customer Satisfaction Score from survey ratings.
CSAT SCORE
80%
Great
CSAT = satisfied responses ÷ total responses × 100. Count only your top ratings as satisfied. 80%+ is good.
What is CSAT?
CSAT (Customer Satisfaction Score) is the percentage of respondents who rate their experience positively — typically 4 or 5 on a 5-point scale. It's a quick pulse on satisfaction after an interaction.
CSAT = satisfied responses ÷ total responses × 100
How to read your result
- Count only the top ratings (e.g. 4–5 of 5) as 'satisfied'.
- CSAT is best for measuring a specific interaction, NPS for loyalty.
- 80%+ CSAT is generally considered good.
- Ask right after the experience, while it's fresh.
Frequently asked questions
What is a good CSAT score?
It varies by industry, but 80% or higher is generally considered a strong CSAT score.
Track this — and every customer signal — in one place
usermot is the clean, simple way to collect feedback, share a public roadmap, and ship updates your customers actually see. Free forever.
See what usermot does